ISHKAR COVID-19 Travel FAQs
Last updated: 22nd June 2020
COVID 19 FAQs
I am already booked on a tour with you, how does COVID-19 affect my travel plans?
We will make an assessment 60 days prior to departure as to the viability of the trip. If we decide that the trip will not go ahead, you will be entitled to a full refund or to transfer to another trip without paying the usual transfer fee.
What happens if I book with you and then there are increased restrictions relating to COVID-19? (For example mandatory quarantine on arrival or not accepting visitors from my country of residence or a country I have visited recently.)
If this were to happen, please get in contact with us in writing and we will endeavor to find a solution. If we are unable to do so, our full COVID-19 policy will apply and you will be entitled to a full refund or to transfer to an alternative tour.
Will I have to go through health screenings when travelling?
It is possible that you may have to be screened at various points along the journey, subject to the travel restrictions of each country, therefore we would advise leaving extra time for moving through entrance and exit points.
If ISHKAR decides the trip is safe to go ahead, but I decide I do not wish to travel, what happens?
If ISHKAR has deemed the trip safe to go ahead and there are no governmental restrictions relating to your country, our normal T&C’s will apply. Please get hold of us in writing and we will try to be as flexible as possible.
What is the impact on my tour if there is a mandatory quarantine imposed on returning home?
Some travellers may be content to self-isolate on return from a tour, particularly if they are travelling as part of a longer trip. Therefore we will not cancel tours on this basis, but please get in contact with us directly and we will endeavour to find a solution.
Does my travel insurance cover COVID-19?
Please refer to your insurance documents for further information. If purchased more recently, or you are looking to purchase a policy, look out for a COVID-19 related clause within the policy to ensure you are covered if necessary.