Shipping & Returns

Shipping

We ship all over the world via DHL Express. Once we have received your order from the artisans and successfully completed our quality checks, UK shipping usually takes 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Flatweave rugs - Shipping costs will apply, and will be added at checkout once your destination has been entered. If you require any information ahead of placing your order, please email our team on contact@ishkar.com.

Hand-knotted rugs - Shipping is not included at checkout for our hand-knotted rugs. Our team will contact you with a shipping quote once your order has been placed. If you require a shipping estimate before placing your order, please contact us at contact@ishkar.com.

Import duties: Please note that customers outside of the UK may be required to pay import duties/local sales taxes upon delivery in the destination country; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees. To alleviate this additional cost, UK VAT (20%) will be deducted from your total at checkout once you enter your shipping destination. Please contact customer@ishkar.com for an estimate of any local taxes and duties payable upon delivery in the destination country or contact your local customs office for further information.

Returns Policy:

Any in-stock items, excluding sale items, are returnable for a full rfund (excluding shipping cost), if returned within 14 days of receipt.

• Items must be in perfect, unused condition.
• Ship in suitably protective packaging.
• Proof of purchase is required.

Please note that any custom or made-to-order item is non-refundable except if found faulty. Please notify us at customer@ishkar.com within 5 working days of receipt if this is the case, and our team will be happy to assist.