Shipping & Returns

Shipping

We will aim to dispatch orders within 2-3 working days of purchase date but please be aware that we are a small team and delays can occur. We offer a single flat rate shipping option: tracked shipping with Royal Mail.

* For addresses in the UK, estimate shipping time is 2-3 business days.
* International shipping is available to all destinations. For all addresses outside the UK, estimate shipping time is 5-12 business days.
* ISHKAR is not responsible for customs duties or taxes on EU/international shipments, nor is it responsible for delays associated with the import process.

We offer free shipping for:

UK orders over £200, excluding on furniture, carpets and kilims.
European orders over £250, excluding on furniture, carpets and kilims.

Important information for customers from outside of the UK:
Orders shipping to EU countries are currently subject to delays due to new Brexit regulations and custom clearance procedures. 
Please note that customers outside of the UK may be required to pay import duties/local sales taxes; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees. Please contact your local customs office for further information.


Returns

We will be happy to offer a full refund (excluding shipping) on items returned within 14 days of receipt of delivery. 

• Returned items must be unworn, unwashed and undamaged products purchased directly from ISHKAR.com.
• Proof of purchase is required.
• Sale items are non-refundable.
• Custom and made-to-order objects are non-refundable unless faulty.
• Photography prints are printed to order and are therefore not refundable.
• For defective, damaged or incorrect items, please notify us within five days of delivery in order to receive a refund/exchange.
• Email us at contact@ishkar.com to organise the return.  

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